Shipping and Delivery


FREE EXPRESS SHIPPING WHEN YOU SPEND OVER $99

EXPRESS SHIPPING | $9.95 (orders under $99)

STANDARD SHIPPING | $7.95

PROCESSING TIME

Orders are dispatched Monday through Friday and are shipped the same day if placed prior to 1pm AEST. Excluding public holidays and weekends.

Once your order has been dispatched, you will receive an email with a tracking number to track your parcel.

DELIVERY TIME

STANDARD SHIPPING 

Australia Post Standard shipping is 3-5 business days from the date your order has been shipped*

Estimated 5-8 business day delivery to regional areas (including WA & NT).

EXPRESS SHIPPING 

Australia Post Express shipping is 1-3 business days from the date your order has been shipped*

Estimated 2-5 business day delivery to regional areas (including WA & NT).

Please note, shipping timeframes are estimates only and do not account for any delays with the carrier, that may occur outside of our control.

There may be a dispatch delay of up to 2 business days during our sale periods.

*All orders are dispatched via Australia Post International shipping services.

EXPRESS SHIPPING 

Orders over $150 AUD = FREE Express Shipping

Orders $120 AUD to $150 AUD = $10.00 AUD

Orders up to $120 AUD = $15.00 AUD 

STANDARD SHIPPING 

Orders up to $100 AUD = $11.95 AUD

Orders $100 AUD to $150 AUD = $6.00 AUD 

DELIVERY TIME

Australia Post International Standard shipping is 4-7 business days from the date your order has been shipped*

Australia Post International Express shipping is 2-5 business days from the date your order has been shipped*

Signature is required for Express deliveries. 

*All orders are dispatched via Australia Post International shipping services.

EXPRESS SHIPPING 

Orders over $200 AUD = FREE Express Shipping

Orders $150 AUD to $200 AUD = $15 AUD 

Orders up to $150 AUD = $20 AUD 

STANDARD SHIPPING 

Orders over $100 AUD = FREE Standard Shipping

Orders up to $100 AUD = $12 AUD  

DELIVERY TIME

Australia Post International Standard shipping is 5-9 business days from the date your order has been shipped*

Australia Post International Express shipping is 3-6 business days from the date your order has been shipped*

Signature is required for Express deliveries. 

PLEASE NOTE: We cannot ship to military addresses (APO/FPO/DPO) 

*All orders are dispatched via Australia Post International shipping services.

EXPRESS SHIPPING 

Orders over $250 AUD = FREE Express Shipping

Orders $150 AUD to $250 AUD = $15.00 AUD

Orders up to $150 AUD = $25.00 AUD

STANDARD SHIPPING 

Orders over $200 AUD = FREE Standard Shipping

Orders $150 AUD to $200 AUD = $9.95 AUD

Orders up to $150 AUD = $14.95 AUD


DELIVERY TIME

Australia Post International Express shipping is 10-14 business days from the date your order has been shipped*

Signature is required for Express deliveries. 

*All orders are dispatched via Australia Post International shipping services.

EXPRESS SHIPPING 

Orders over $250 AUD = FREE Express Shipping

Orders $150 AUD to $250 AUD = $15.00 AUD

Orders up to $150 AUD = $25.00 AUD

STANDARD SHIPPING 

Orders over $200 AUD = FREE Standard Shipping

Orders $150 AUD to $200 AUD = $9.95 AUD

Orders up to $150 AUD = $14.95 AUD


DELIVERY TIME

Australia Post International Standard shipping is 4-7 business days from the date your order has been shipped*

Australia Post International Express shipping is 3-5 business days from the date your order has been shipped*

Signature is required for Express deliveries.  

Shipping timeframes vary for country to country. Please see here for an estimated delivery timeframe to your location.

Unfortunately, we cannot ship to Russia and Israel at this time.

All orders placed prior to 1pm AEST will be dispatched the same day.

Once your order has been dispatched, you will receive an email with a tracking number to track your parcel.

For orders shipped with standard international post or express international post, you can track your order via your local postal service once it has arrived into your country for more detailed information (eg. USPS for all US orders).

Deliveries to countries outside Australia may incur customs or import taxes. These charges are to be paid by the customer.

Charcoal Clothing is not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit because of this.

We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. 

Charcoal Clothing is not responsible for lost or stolen packages or orders delayed in transit. The advised timeframes are not guaranteed and delays may occur beyond our control. 

STILL HAVE A QUESTION?

Visit our FAQ page here or email our Customer Care team at info@charcoalclothing.com.au